Frequently Asked Questions
How much support do I get?
When you become a SquashPOS customer, you get unlimited phone support by trained staff for any type of assistance, consultation, or training. There is no “per call” charge for support.
What POS hardware can I use with Squash POS?
You save money with Squash POS because you can use most any standard POS hardware. Your existing computer may work well with the system. You will probably need a cash drawer, a receipt printer, and perhaps a barcode scanner. If the printer is one of the many Epson models available, it will probably work. If the cash drawer is fired off the printer, it will probably work. If the scanner is a keyboard wedge or a USB version, it will probably work. If you are looking for some new equipment, we can make some suggestions about brand name options, and dozens of web sites offer this equipment at reasonable prices.
How do I set up my inventory file for the first time?
Although this may appear to be a daunting task, it doesn’t need to be. If you have many or all of your inventory items in a database from your former POS system, we can probably import the information into your Squash POS system. Even if your items are just on a spreadsheet, we can get the information into the system.
If you do not have any item information available, you may be able to get a list of your purchased items from your vendor, which we could use to set up your files. Finally, if absolutely no data is available, the item file will have to be constructed by hand. However, by using the scanner attached to your system, your staff can probably get your best sellers entered within a few hours and you can be up and running.
What if I need custom reports?
The system does provide numerous standard reports designed for your retail environment. However, if you do want something special it is an easy process. All of the information in your Squash POS system is exportable into standard CSV file formats, which means that everything can be imported easily into Word or Excel. This gives you the opportunity to make any report you want from the large amount of data collected within the system.
What does it take to get signed up and get started?
We need a short discussion with you to determine your module needs. If you are just using the standard POS module, you give us a credit card number and you can be up and running quickly. For web site development or E-commerce integration it will take a little longer.
What if I don’t want to sign a long-term agreement?
Our subscription service agreement with you runs on a month-to-month basis. You can stop the service at any time, and you have complete access to the sales and item data that you can back up and take with you.
What About Security?
Your data is yours. You back it up. You store it. Anytime, anywhere. As well, we employ rigid, commercial industry standard server and network architecture which provides “5 nines” (99.999%) data-center security, uptime, redundancy and firewalls. Absolutely no credit card info is stored in the system.
How about Internet reliability?
The Internet has become as reliable as any other part of our public infrastructure, such as the power and water supplies. Although Internet outages are possible, most communities have found them to be very rare. For most retailers, when the Internet does go down, it is for a very short time and it takes the credit card processing system down with it.
Why can’t I use the Internet Explorer browser?
Unfortunately, Internet Explorer browser does not conform to advanced W3C industry standard protocols, which severely limits the performance of web-based technology. However, this is easily remedied by downloading a free copy of Firefox. If you are an Apple user, you can use the Safari Browser that comes standard with the system. All other aspects of your Internet experience will be the same.
What is the pricing structure?
The SquashPOS system comes in two formats: Basic and Advanced. The Basic POS package is $99/month for the first store location. The Advanced package (which includes the Customer Accounts Module) is only $129/month for the first store location. All additional store systems are at a 33% discount. There are no additional charges based upon number of items, number of transactions, number of terminals, number of users, or remote access points.
Is there a setup fee?
Every installation requires work by both the retailer and the SquashPOS staff to get up and running. We charge a $50 store database setup fee for each location, and a one-time training and support fee for your first store system. This covers all phone calls and emails required to help you get your system going. We also will import all of your merchandise and customer files into your system, as an added benefit.
